Take a backup of your files and database. For a business-critical site, try the update on staging before updating production. Review any release notes available with your download.

Use the normal WordPress plugin update screen when an update is offered. If your account provides a newer Pro ZIP, download it and use WordPress’s plugin upload-and-replace flow for that same plugin.

Do not uninstall the plugin just to update it. Uninstalling can remove stored plugin data.

• Confirm that Free and Pro are active.
• Check your license status.
• Open the Users screen and check a test session.
• Test one enabled engagement rule with an appropriate test account.