Use support conversations
Give users a place to ask for help and manage manual replies.
Enable the support panel
Open the Pro support conversation settings and configure the frontend Need help? panel. Use a test account to confirm that the panel appears for the intended audience.
Read and reply
Use the administrator conversation history to review messages and send a manual reply. Check the correct user and conversation before replying.
This is a manual support workflow. Enabling it does not create an automated AI assistant or a WhatsApp integration.
Keep conversations useful
Ask for reproduction steps, plugin versions and a screenshot with private data hidden. Never ask a customer to put a password, payment details or a private license key into a public conversation.