Fix a shortcode that is not displaying
Check literal code, blank output, required modules and caching.
If you see the shortcode text
Confirm that the plugin or module registering that exact shortcode is active. Use a Shortcode block or shortcode-capable widget and check for spelling mistakes or smart quotation marks. A Code block intentionally displays source rather than executing it.
If the output is blank
Blank output can be intentional: the free count and personal session shortcode require a signed-in visitor. The live badge requires an enabled licensed module and an eligible public page. Review the prerequisites in that shortcode’s guide.
If the output is stale or a control does nothing
Check frontend script errors and test caching/script-delay behavior on staging. Personalized account/session pages must not be served to different users from the same public full-page cache. Do not add attributes that the shortcode handler does not support.
What to send support
Include the exact shortcode, page URL, installed Free/Pro versions, login state and the module settings involved. Hide keys, cookies and private user information in screenshots.