Know your plugin.
Do more with it.
From your first online user to smarter engagement. Find the steps, answers and ideas to make it happen.
Search the guides
3 guides found
My Pro license is not active
Check the key, website limit, payment state and connection.
Fix a problemOnline activity is not updating
Check sessions, caching and script errors in a sensible order.
Fix a problemA notification or campaign is missing
Check targeting, cooldown, dismissal and the current license.
A guide for every next step.
Explore the essentials, master a feature or find a quick fix.
Every feature. Clearly covered.
No hunting through menus. Your guides are all right here.
Start here
Install, activate and find your way around.
- Your first five minutes A simple path from installation to your first live activity check.
- Install the free plugin Install Online Active Users from your WordPress dashboard.
- Install and activate Pro Keep Free active, add the Pro ZIP and connect your license.
- Update Free and Pro safely Keep your installation current without losing your saved settings.
Live activity
Understand who is online and where to see it.
- Read online and last-seen status Understand the activity information on your WordPress Users screen.
- Display an online count on your site Use the plugin’s block or its documented shortcode settings.
- Check customer activity in WooCommerce Use activity information alongside your customer and order workflows.
- See who is viewing a page Use live page-viewer information to understand where attention is going.
- Explore insights and export activity Review device information and use available CSV exports responsibly.
- Use the admin bar and location details Find quick activity information and interpret location data correctly.
Shortcodes
Copy the right code. Know where, when and why to use it.
- Add a shortcode to your website Choose the right shortcode and place it in WordPress or your page builder.
- Display the active-user count Use [webi_active_user] to show a site-wide count to signed-in visitors.
- Show viewers on the current page Use [wpoau_live_viewers] to place the live-viewer badge in your layout.
- Let users review their browser sessions Use [wpoau_my_sessions] for a signed-in user’s own session controls.
- Fix a shortcode that is not displaying Check literal code, blank output, required modules and caching.
Engagement & feedback
Welcome returning users and start conversations.
- Create a welcome-back rule Choose an audience, inactivity period and message for returning users.
- Style your user notifications Adjust message colors, buttons and position to match your website.
- Configure administrator email alerts Set relevant notification conditions and check email delivery.
- Use support conversations Give users a place to ask for help and manage manual replies.
- Run a feedback campaign Collect focused feedback from the right people at the right time.
- Manage login limits and remote logout Configure session controls and test their effect before a wider rollout.
- Publish an announcement Share a clear, relevant notice with your website audience.
Account & licensing
Manage your license, website and subscription.
Fix a problem
Practical checks to get things working again.
A few things you
might be wondering.
From licenses to renewals, here are answers to the questions that often come up.
Ask through your accountDo I need the free plugin to use Pro?
Yes. Keep Online Active Users Free installed and active, then install the Pro add-on and activate a valid license.
How many websites does one plan cover?
Each plan covers one website. Deactivate the previous website activation before transferring its key to another website.
Will Razorpay or PayPal charge me automatically?
Only with a compatible automatic-renewal integration and an authorized recurring-payment agreement. A subscription marked Via Manual Renewal needs a payment from you.
Why does my online count change after a delay?
Presence is based on recently recorded activity. Browser behavior, the activity window and caching can affect how quickly a change appears.
Can I change a subscription from the plan chooser?
A new purchase does not automatically prorate, switch or cancel an existing subscription. Contact support to arrange a change to an existing plan.
What should I send when asking for help?
Send your order number, website URL, plugin versions, reproduction steps and the exact error. Hide license keys, passwords, payment details and personal data.